Shipping policy

Thank you for shopping with Velnix. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

Shipping Locations

We currently ship nationwide across Pakistan.

At this time, we do not offer international shipping.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days
• Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary depending on courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• We may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Customers are requested to ensure someone is available to receive and pay for the order at the delivery address.

Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Public holidays
• Courier service issues
• Remote delivery locations
• Unexpected operational circumstances

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact number are accurate before placing an order.

Velnix is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date.

We will work with our shipping partners to investigate the issue and provide an appropriate solution.